Trillium provides convenient and cost effective phone call recording solutions for all business and home applications.

Our call recording solutions are ideal for recording calls on all types of telephones, telephone systems and PABXs.

Also see: Telephone Recording Adaptors and CallRecorder Software.

Benefits of Phone Call Recorders:

Recording phone calls can assist your business operations by:

• Helping you monitor customer service quality and implementing appropriate training programs.
• Allowing you to verify details of orders and conversations.
• Recording telephone interviews for review, transcriptions or pod casting.
• Collecting valuable sales and marketing data.
• Recording of important conversations for later reference.
• Complying with legal requirements.
• Reducing the risk of liability.
• HDeterring nuisance and offensive calls.

We offer a range of telephone call recording adaptors which allow you to quickly start recording your calls with minimum fuss. Whether you’re using analogue, digital, cordless or VoIP telephones, our recording hardware solutions are suitable for recording phone calls to a range of machines and technologies, including:

• Computer
• Network Server
• Tape Recorder
• Dictaphone
• Digital Recorder
• MP3 Recorder

At Trillium, you can trust that our recorders are engineered to produce high quality recordings of your telephone calls.

Easy Installations and Reliable Support Services

Our recorders also allow for DIY installations, which lets you connect the unit and start recording phone calls in just a few minutes without the need for a technician, tools or special wiring.

Our recorders also allow for DIY installations, which lets you connect the unit and start recording phone calls in just a few minutes without the need for a technician, tools or special wiring.

Our extensive range of telephone recorders is complemented by our easy to use but powerful CallRecorder software, allowing you to manually or automatically record calls to your PC’s hard disk drive or network server.

All our solutions are backed by our prompt and expert telephone and e-mail support, ensuring that help is available to you whenever you need it.

Our phone call recording products are covered by a one year warranty covering manufacturing defects, and we offer a money back guarantee if you are not totally satisfied with their performance.

What do I need to record telephone calls?

Firstly, you need a method of connecting to your telephone or telephone line, allowing you to tap the telephone signal and connect it to your recording device.

If you are using an analogue telephone (standard telephone) you can use a telephone recording adaptor (telephone tap) that either connects directly to the telephone line (see diagram – Connection method 1) or one that connects between your telephone handset and your telephone base (see diagram – Connection Method 2).

If you are using a Digital, VoIP or a PABX telephone extension you will need to use the handset connect type (see diagram – Connection Method 2.).

If you are using a Digital, VoIP or a PABX telephone extension you will need to use the handset connect type (see diagram – Connection Method 2.)

Connection Method 1- Line Connect

Connection Method 2- Handset Connect

Secondly, you need a phone call recording device. These can include:

• Tape Recorder
• Dictaphone
• Digital Recorder
• MP3 Recorder
• Computer (with a sound card or USB port to record the signal)

If you intend to record to your PC, you will need to consider what type of software you’ll use to control the recording of your phone calls.

Do I need a technician to install my Telephone Adaptor?

The recording adaptors are very easy to install. They can be installed by anyone in a few minutes without the need for tools, special skills or a technician.

For most telephones and telephone systems, installation is completed by following these instructions:

• unplug the handser on your phone;
• plug it into the Recording Adaptor;
• plug one lead from our Recoding Adapter into your telephone’s handset socket;
• connect the other lead to your PC or recording device.

How do I set up to record phone calls?

Step 1 – Choose the best recording adaptor for your application.

Step 2 – Choose the best software for your application.

How do I determine which Telephone Recording Adaptor best suits my phone call recording application?

Simply follow the guide below to help you chose. If you are still unsure please call Support on +613 8413 0400 or email support@trillium.com.au, and we will be happy to provide assistance.

Do you want to play pre-recorded messages or play recorded calls to the person on the other end of the telephone call?

Do you have an Analogue Telephone or Digital, VoIP or Telephone System(PABX) Telephone?

Do you want to record phone calls while using a Cordless Telephone, a Conference Unit or a Handsfree Telephone (while using handsfree mode)?

Why are there so many different Recording Adaptor models?

A number of models are required to cater for the needs of different call recording applications and telephones. These are split into basic Varieties; Line Connect and Handset Connect. The table below provides a comparison of the advantages and disadvantages of the various models:

How do I determine which CallRecorder Software best suits my phone call recording needs?

It’s important to choose the right CallRecorder software for your needs. The wrong recorder can not only result in operations that are less than optimal, it can also cause delays and incur unnecessary costs for businesses.

The CallRecorder software is available in two formats: Manual and Automatic.

The Manual software requires the user to start and stop call recordings using the mouse or keyboard function key (F1 –F12). As this version requires some time to operate, it is most suitable for recording specific calls.

The Automatic version record phone calls without manual input. It detects the start of a conversation on the telephone and immediately commences recording. It also detects when the call has ended, stopping and saving it immediately thereafter. The Automatic version provides greater flexibility as it can run in manual, semi-automatic and automatic modes.